If your order has been delivered, but has not arrived on your doorstep, try checking the surrounding areas. Because the contents of the box include flowers, FedEx will occasionally find a shady spot to leave your order if no one is available to sign for the package. If you have checked the surrounding areas and still find your box is missing, please reach out to weddinghelp@thebouqs.com to notify us of the situation. From there, we will gladly look further into the situation to ensure your package arrives in a timely manner.